Privacy Policy

Effective Date: 06/01/2025
Last Updated: 31/03/2025

At TheraVita Health, your privacy and data security are incredibly important to us. This policy explains how we collect, use, store, and protect your personal information when you use our website, book consultations, or purchase products or services.

1. Who We Are

TheraVita Health is a UK-based private health and wellness service offering weight loss support, dermatology consultations, prescription treatments, and wellness products. Our services are delivered by qualified pharmacist independent prescribers.

2. What Information We Collect

When you use our services, we may collect:

  • Personal details – such as your name, contact information, date of birth, and address

  • Health information – including your medical history, current medications, weight, height, ID, and uploaded photos

  • Payment and order data – billing address, transaction information (we do not store card details)

  • Technical data – like IP address, device information, and browsing behaviour

  • Marketing preferences – if you opt into receiving updates from us

3. How We Use Your Information

We use your information to:

  • Assess your eligibility for treatment

  • Provide consultations, issue prescriptions, and monitor your progress

  • Deliver medications or wellness products

  • Send important updates about your treatment or order

  • Improve your experience on our website and services

  • Comply with healthcare regulations and laws

4. Sharing Your Information

We only share your data with:

  • Registered UK healthcare professionals involved in your care

  • Licensed UK pharmacies and trusted delivery partners

  • Your GP to share information on prescription treatment for clinical and safety purposes

  • Technology providers that help us deliver our services securely

  • Regulators (e.g. GPhC, MHRA) if required by law

We never sell your data.

5. How We Store and Protect Your Data

All personal and medical data is stored securely in GDPR-compliant clinical systems. We retain your records for as long as necessary for legal, regulatory, or clinical reasons—usually for 8-10 years after your last contact.

6. Your Rights

You have the right to:

  • Access your personal data

  • Ask us to correct or delete inaccurate information

  • Withdraw your consent (where applicable)

  • Request a copy of your data

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact us at management@theravitahealth.co.uk

7. Cookies

We use cookies and tracking tools to enhance your experience on our website. You can control cookie settings via your browser. See our Cookies Policy for more information.

8. Marketing Communications

You can opt in to receive emails about new treatments, offers, and health tips. You can unsubscribe at any time via the link in our emails or by contacting us.

9. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of these websites - please check their policies before sharing any information.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or the law. Any updates will be posted on this page.

Contact Us

If you have any questions about this policy or how your information is used, please reach out:

TheraVita Health
Email: management@theravitahealth.co.uk
Website: www.theravitahealth.co.uk